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Protection & Insurance Plans

In partnership with Xcotton and AIG Insurance, we provide peace of mind for both shipping and product protection. Choose the plan that suits your needs and shop with confidence.

 

1. Shipping Protection Plan

Keep your order safe from the moment it leaves our warehouse until it reaches your hands.

What’s Covered:

  • The package was lost in transit

  • The package was stolen or missing after delivery

  • The package was damaged in transit

  • Significant delivery delays

How It Works:

  • Add Shipping Protection at checkout (applied per order).

  • Protection covers only the products in that order.

  • Service cannot be added after checkout or cancelled once shipped.

Claims Process:

  • Once enrolled, you’ll receive a confirmation email with:

    • Service contract reference number

    • Step-by-step claims guide

    • Official claims procedure

  • In case of loss, theft, or damage, start a claim directly via Xcotton’s portal (link in your email).

 

Reminder:
Please double-check your shipping address and inspect your package upon arrival. Issues should be reported to support@xcottons.com as soon as possible.

 

2. Product Protection Plan

Extend your peace of mind with optional coverage beyond the standard manufacturer warranty.

What’s Covered:

  • Malfunctions during normal use

  • Accidental damage

  • Other risks as specified in the protection plan

Coverage Duration & Cost:

  • Choose 1–3 years of protection depending on the product.

  • Pricing varies by item and coverage period (shown at checkout).

  • Coverage begins from the date your product is shipped.

How to Enroll:

  • Add the protection plan during checkout.

  • You’ll receive a confirmation email with your coverage details once your product ships.

Claims Process:

  • If your product has an issue, use the link in your confirmation email to file a claim.

  • Xcotton’s claims specialists will guide you step by step.

  • Our store will assist as needed during the process.

Returns & Exchanges:

  • If you return or exchange a product covered by a plan, notify us promptly.

  • Plan coverage may be adjusted or cancelled according to the protection provider’s terms.

Cancellation:

  • You may cancel within 45 days for a full refund (if no claim has been made).

  • After 60 days, a prorated refund may apply, minus any claims or admin fees.

 

3. Disclaimer

  • Shipping and product protection services are provided by Xcotton in cooperation with AIG Insurance.

  • Our store acts only as an intermediary and does not assume responsibility for plan execution.

  • Please review the official protection plan terms and conditions before purchasing.

 

4. Contact